01
CX & Customer Success
Customer journeys, retention, VoC, CSAT, service operations and lifecycle experience.
Natesh G / CX, Operations & Business Leader
Making the customer journey work.
01 / About
Customer experience is not a function sitting beside the business. It is how the business is experienced.
02 / Expertise
Where experience meets execution. People × Process × Technology
02
Operations & Leadership
Distributed teams, business operations, process optimisation, stakeholder management and execution.
03
Zendesk & CRM
Implementation, optimisation, integrations, omnichannel workflows and support infrastructure.
04
Transformation
Digital transformation, service redesign and practical technology adoption around real business needs.
05
Consulting & Presales
Solution consulting, client engagement, advisory, partner deployments and business conversations.
06
Product & Delivery
Product-management support, project management, Agile/SCRUM, JIRA and cross-functional delivery.
03 / Selected impact
Outcomes documented in Natesh's professional experience and master profile. Where a number is specific to an organisation, the attribution is kept explicit.
18+
Years across CX, operations, technology, consulting and business leadership.
400+
People led across multiple locations and time zones.
2.5×
Conversion increase at Anushvi Constructions following onboarding
and touchpoint changes.
Anushvi Constructions
10%
Net profit per project account reported after changes at
Anushvi Constructions.
Anushvi Constructions
04 / Selected career
Built across functions,
not inside one box.
2024—NOW
Anushvi Constructions
General Manager — Customer Experience & Operations
CX and operations leadership, onboarding and touchpoint optimisation, VoC and business performance. Documented outcomes include 2.5× conversion and 10% net profit per project account.
CX / Ops
2022—2024
Independent Advisory
CX & CRM Consultant
CX/CRM consulting, advisory and partner engagements, including support infrastructure, multichannel operations and SLA governance.
Advisory
2019—2022
Dazeworks / Altudo
Business Head - Zendesk & Client Solutions Leadership
Practice, business operations and customer success leadership across Zendesk, client solutions, lifecycle, onboarding and global delivery.
CX / Zendesk / Ops
2007—2017
Technical & Customer Operations
Dell / Acetrix / Mantra / Kore.ai
Progression through technical support, escalation leadership and customer-facing technology roles — the foundation for a broader CX and operations career.
Foundation
05 / Experience
18+ years of range.
Nov 2024 — Present
General Manager — Customer Experience & Operations
Anushvi Constructions
CX and operations leadership; onboarding and touchpoint optimisation;
VoC; business performance. Documented outcomes include 2.5×
conversion and 10% net profit per project account.
Oct 2022 — Aug 2024
CX & CRM Consultant
Independent Advisory / Partner Engagements
CX/CRM consulting and advisory work, partner deployments,
support infrastructure and SLA governance across customer-facing
operations.
Dec 2021 — Oct 2022
Head of Business — Zendesk
Dazeworks Technologies
Business operations, customer success, Zendesk/CX practices,
lifecycle and onboarding, with global delivery responsibilities.
Oct 2019 — Dec 2021
Practice Manager — Zendesk & Client Solutions
Altudo
Zendesk practice and client solutions leadership spanning CX,
business operations and global delivery.
Sep 2017 — Sep 2019
Business & CRM Consultant
Freelance
Business and CRM consulting engagements supporting customer-facing
processes and technology.
Sep 2015 — Sep 2017
Associate Technical Lead
Kore.ai
Technical leadership, customer-facing support and high-stakes
escalation management.
2009 — 2015
Technical Support Lead / Senior Support Engineer
Mantra Technologies / Acetrix Solutions
Technical support, troubleshooting and customer-facing operations
across progressively senior support roles.
2007 — 2009
Technical Support Expert
Dell International Services
Technical customer support at the start of an 18+ year career
spanning support, CX, technology and business leadership.
06 / Credentials
A career grounded in practice.
Certifications
Zendesk Certified Support Administrator
Zendesk / 2020
Certified Scrum Master
Scrum Alliance / 2019
Dell Certified Systems Engineer — Desktops
Dell / 2008–09
Dell Certified Systems Engineer — Portables
Dell / 2008–09
08 / Contact
Let's talk
about what's next.
For CX, operations, business leadership, consulting or transformation conversations, reach out directly.
contact@natesh.info